Last Updated: October 20th 2025

Epic Electric Service ("we," "us," or "our") is committed to protecting the privacy of our customers in Toronto and the GTA. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website epicelectricservice.ca or use our electrical services.

We comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario regulations.

1. Information We Collect

We collect information that allows us to serve you and improve our marketing. This includes:

A. Personal Information
You may voluntarily provide us with personal information when you request a quote, book a service, or contact us. This includes:

• Name
• Phone Number
• Email Address
• Service Address (Residential or Commercial)
• Payment Information (processed securely by our third-party payment providers)

B. Non-Personal & Technical Data
When you visit our website, we automatically collect certain data to improve our site performance:

• IP Address
• Browser Type and Version
• Device Type (Mobile vs. Desktop)
• Pages visited and time spent on our site

2. How We Use Your Information

We use your data for legitimate business purposes, including:

• Service Delivery: To schedule appointments, visit your property for estimates, and complete electrical installations/repairs.
• Communication: To send booking confirmations, invoices, and follow-up regarding your service.
• Marketing: To show you relevant ads (e.g., EV Charger promotions) on platforms like Google or Facebook (see Section 5).
• Legal Compliance: To maintain records as required by the Electrical Safety Authority (ESA) and tax laws.

3. Sharing Your Information

We do not sell your personal information. We only share your data with trusted third parties necessary to operate our business:

• Service Providers: Software we use for scheduling, email hosting, or payment processing (e.g., Stripe, QuickBooks).
• Marketing Partners: We use tools like Google Analytics and Google Ads to track website performance and display advertisements.
• Legal Authorities: If required by law or to comply with an ESA inspection or safety audit.

4. Cookies and Tracking Technologies

Our website uses "cookies" (small data files stored on your device) to enhance your experience.

• Essential Cookies: Required for the website to function.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our site. This data is anonymized.
• Marketing Cookies: These allow us to show you ads for our services on other websites after you have visited ours (Remarketing).

You can choose to disable cookies through your browser settings, though some parts of our website may not function properly.

5. Third-Party Links

Our website may contain links to third-party websites (e.g., ESA, Government Grant programs). We are not responsible for the privacy practices of these external sites.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no transmission of data over the internet is 100% secure.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate data.
• Withdraw Consent: Unsubscribe from marketing emails or request that we delete your data (subject to legal retention periods for tax/safety records).

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Epic Electric Service
Phone: 416-930-3334
Website: epicelectricservice.ca
Service Area: Toronto, Vaughan, Mississauga, and the GTA.